Is Lucy and Yak Legit? A Review You Don’t Want to Miss (2024)

• Noelle
• October 26, 2023
• Last Updated: 06/20/2024
• 7 minutes

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Let’s cut to the chase. Is lucyandyak.com (the U.K.-based sustainability-focused clothing shop) a legit website? The short answer is yes, they are legitimate. I received my clothing order and successfully returned everything for a refund. Now the biggest question is, would I shop here again?

In this honest and detailed review, I will share my purchase and return experience, my thoughts on their clothing, and my observations and research regarding their brand and website. Keep reading for more!

IMPORTANT!I am NOT paid by this brand/shop to write this review. This review is 100% unbiased and is based on my experience as a customer.

Table of Contents

NoteSustainability is complex and can be difficult to determine from the consumer's end. My response here is based on information provided by this shop, along with common sense, context clues, tell-tale signs, etc. Since my blog is not focused on debunking/proving sustainability claims, I encourage you to further research.

Yes, they appear to be ethical/sustainable. According to their Sustainability page, they are committed to using GOTS-certified organic cotton and OCS-verified materials. Their fabrics, such as GRS recycled polyester, LENZING™ ECOVERO™ viscose, linen, bamboo, and hemp, meet high environmental and social standards through third-party certifications. These materials are biodegradable, protect water and soil, and require fewer pesticides.

Here is a list of sustainability-related organizations/certifications they claim to be partnered with and/or have. For the ones I can confirm, I have linked to evidence.

• GOTS – Global Organic Textile Standard
• GRS – Global Recycled Standard
• OCS – Organic Content Standard
• FLA – Fair Labor Association
• Sedex
• Greenly
• UKFT

I can also confirm that my items arrived in recyclable packaging.

According to their Privacy policy, they are based in the United Kingdom. Their business address is Unit 22 Valley Road, Wombwell, Barnsley, South Yorkshire, S73 0BS.

Additionally, they have U.K. store locations in Brighton, Bristol, Norwich, Nottingham, Cambridge, Manchester, and Cardiff.

NoteThe below shop info/details are accurate as of this post's publish date. For the most current and updated info (such as return policy, size offerings, etc.), please check their website.

• 100% of profits made from their ‘Fior Di Loto dungaree’ is donated to the Fior Di Loto Foundation.
• According to their Anti-Racism Commitment page, they are committed to anti-racism by diversifying their team, offering flexible working arrangements, and consulting external advisors on inclusivity. They support POC creatives, use their platform for social justice, and focus on continuous education. They make charitable donations, remain open to feedback, and aim to reflect the diversity of the wider community in their workforce and collaborations.

• They have the Re:Yak Buyback program which allows you to bring in any used Lucy and Yak item in any condition to any of their stores, and they will give you a voucher to apply to your next purchase.
• They offer NHS workers a 20% discount, and students a 10% discount.
• U.S. shipping is free over $80.
• Returns are allowed within 30 days of delivery. They deduct a $9.95 prepaid label fee for US returns.

They carry:

• Standard and plus sizes from (U.S. sizing equivalent) 0 to 28
• Tall and petite lengths

Brand Label: Lucy & Yak

Color/Size/Cost: Light Wash Blue / W30 (UK 12 Reg) / $75

Country: Made in India

Material: 100% Organic Cotton

Fit: I ordered based on the size guide provided, and they fit 1-2 sizes too small (they are non-stretch). The front pockets are very deep though, which is a plus! View my Body Measurements for size reference.

Quality: In my opinion, the quality is decent. The back seam is slightly crooked, but not crooked enough to be a deal breaker alone. The material is also a thinner denim, but still fairly sturdy. See my to know my current quality-rating standards.

Value: They aren’t bad, but I know I can find better-quality sustainable jeans at a similar price point. So, they are NOT worth the price I paid.

Brand Label: Lucy & Yak

Color/Size/Cost: Black / UK 12 (Reg) / $74

Country: Made in India

Material: 100% Organic Cotton

Fit: I ordered based on the size guide provided, and it fits well. I struggle to find one-pieces that fit due to my proportions (larger bottom half and longer torso), but these fit loosely and comfortably! View my Body Measurements for size reference.

Quality:In my opinion, the quality is decent. The light and thin canvas material feels nice and has some give, although it is non-stretch. It is not stiff or crinkly like some canvas items are. See my to know my current quality-rating standards.

Value: I wouldn’t pay full price for this, but would absolutely get it on sale.

Brand Label: Lucy & Yak

Color/Size/Cost: Flowers In A Row / M (UK 12-14) / $117

Country: Made in India

Material: 100% Recycled Polyester

Fit: I ordered based on the size guide provided, and it fits 1 size too big. The sherpa material on the outside is soft and cozy (not silky soft but like a blanket that has been washed and dried two times), and the massive pockets are great. View my Body Measurements for size reference.

Quality:In my opinion, the quality is good. It feels very thick and sturdy. See my to know my current quality-rating standards.

Value: It is expensive but worth the price. Ideally, it would be on sale!

I received three items in one package at my address in North Carolina (United States). The package came from a warehouse in the United Kingdom. I was provided a tracking number through DHL.

Package Shipped From: Building 436, Argosy Road, East Midlands Airport, undefined, DE74 2 SA Derby (United Kingdom)

Shipping Timeline:

• I placed my order on Thurs, October 19th
• My order shipped on Fri, October 20th
• I received my package on Wed, October 25th

Total time of 6 days

Return Instructions:

1. Find a container that will fit all of the items you are returning. It is recommended to use a bag to avoid high shipping costs.
2. Place all the items you selected to return, including this note, into the container and seal it. Make sure the container fits the items as snugly as possible, to avoid excess shipping costs. Also make sure there are no tracking or shipping labels attached to the container.
3. Print the Return Label below and affix it securely to the outside of the package. If an account number is required by the courier company to arrange the collection, it can be found on the shipping label attached to this document.
4. Go to https://locator.dhl.com, choose your country and fill in your location (address or zip code) to locate your nearest DHL Express points.

General Responsiveness

My experience was quick and seamless, and support responded promptly when I emailed about return costs.

Return Details

While going through the return process in their portal, they gave me the option of paying the taxes and duties fee right away, or later upon delivery to the return destination. Support informed me that this cost is covered by THEM (not me). So, I opted to ‘pay later’ which I never had to do.

They provided me with the following return/refund options:

1. Return your package yourself (you choose the shipper)
2. Use their prepaid label service which costs $9.95

Reverse Image Search:

Lucy & Yak appears to be the source of their product images.

Website/Company Search:

No suspicious information (such as lawsuits or alerts from the Better Business Bureau) was found.

Based on my experience, they are a legitimate shop. I paid for my items, received them within the estimated time frame, successfully completed a return, and received a full refund.

With that being said, I would absolutely shop here again! Here are my 4 reasons why:

1. I greatly appreciate the efforts this company has put into sustainability. Everything from listing the location of all of their suppliers, to my order arriving in a paper bag, to the clothing being made from organic and recycled materials is incredible.
2. Their prices are steep, but their sale items ARE returnable which is amazing! So, you can find some items at a more affordable price point.
3. U.S. returns are inexpensive considering it is going to the U.K. $9.95 for the prepaid return label is not bad at all.
4. My order arrived lightning fast considering it came from overseas!

Overall, I am pleased with my purchase and shopping experience. Next time, I will be sifting through their sale section since they are returnable!

To wrap up this post, regardless of my experience, be sure to read as many customer reviews as possible. If you found this post helpful in your search for Lucy and Yak reviews, please consider sharing this with your friends and commenting (via Reddit) below.

Thank you very much for your support and readership!

Take care,

Are you the owner of this shop?If you own this site or are affiliated, and would like to provide clarification regarding any statements made, please send me a message. I am happy to make the necessary changes to this post with sufficient evidence.

Is Lucy and Yak Legit? - lucyandyak.com
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Is Lucy and Yak Legit? - lucyandyak.com
byu/ReviewMyCloset inClothingShopReviews